On April 8th, I rented a car from Sixt in Tirana, Albania. The staff mistakenly charged the deposit fee of 75,000 ALL (approximately €750) to my bank card instead of my credit card. They acknowledged their mistake and assured me that the amount would be refunded within a few days. However, it has now been three months, and despite multiple emails, I have not received my money back. I reached out to Sixt's headquarters in Germany and Sixt Turkey, and made numerous phone calls, but nothing has been resolved. This has been an incredibly frustrating experience, and I am disappointed with the lack of action and support from Sixt, making this the worst rental company I've dealt with.
I rented a car from Sixt at Tirana Airport in Albania on 10.07.2025 through Booking. I had no problems returning the car on July 17, 2025. I was told both verbally and in writing when I rented the car that the €350 deposit would be returned on 14.08.2025. But even though the date given has passed, t...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
I rented a car from Sixt at Pristina Airport (Kosovo) from May 28 to June 1. As part of the rental process, a €500 deposit was blocked on my card. Now, it’s been 19 days since the return of the vehicle, and I’m still waiting for the deposit to be released. I followed up with the Sixt branch in Prist...
Between May 1–4, I rented a car from Sixt at Pristina Airport in Kosovo. At pickup, a €1000 deposit (around ₺45,000) was charged to my credit card. Upon returning the vehicle, the staff inspected it and confirmed that there were no issues, and I was told the deposit refund had been initiated. How...
On June 24, 2024, I rented a car from Sixt Rent a Car at Pristina Airport in Kosovo, and a €700 hold was placed on my bank card. Later, on July 3, 2024, we extended the rental period by 3 days and paid the additional fees. However, it's been 15 business days, and I still haven't received my refund. ...
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