Unable to Track Sinoz Face Cleansing Gel Order, Requesting Immediate Update

I ordered two Sinoz face cleansing gels on 12/02/2024. I received a message stating that my order was being prepared for shipment and that I could track the package via the provided link. However, when I attempted to track my order, it only states, "Your information has been forwarded to Aras Kargo," with no further updates.

The tracking number (1937252) provided is not working, and I have no idea where my package is or when it will arrive. This lack of transparency and communication is extremely frustrating.

I request Sinoz to provide a clear update on the status of my shipment and ensure that I can track my package as promised. Please resolve this issue promptly.