I bought a Siemens built-in set (hood, oven, and stove). When I started using the oven, I noticed a dent on the bottom, like an inward bump. When I had some free time, I called for service. Since the hood was also turning on by itself, I showed the technician both the oven and the hood. He dismissed the issue by saying it was a user error and left. However, it’s impossible for something to fall into the oven and cause such damage to the metal. I only use the oven's trays and nothing else. Over time, the dents inside the oven started to increase, so I called the service again. After inspecting it, they said, "If you had reported this before using the oven when you first bought it, we could have replaced it, but now we can’t do anything. You can file a complaint if necessary." As you can see from the pictures, this deformation can't be caused by user error. I am requesting that my grievance be resolved. I hope the company, which we paid extra for thinking it would offer quality, will stand behind its product. Otherwise, there will be no point in paying more for a well-known brand.
Hello, in June, I purchased a Siemens built-in oven. After using it for a while, I noticed issues with the cooking process two months later and wanted to create a service record. The service team mentioned a charge for cooking, which I declined. Later, the company called me, stating that they would ...
I recently purchased a Siemens dishwasher, washing machine, and built-in kitchen set. My dishwasher isn't drying properly, and there are stains on the built-in stove. When I called customer service, they told me I was using the dishwasher incorrectly and claimed there was no technical issue. They di...
The Siemens built-in oven that I recently bought as part of a 3-piece set has been causing me a lot of frustration. The cooking results are consistently unsatisfactory, especially when it comes to the bottom of dishes. Based on the feedback and grievances expressed by users, it is evident that this ...
I bought a Siemens dishwasher on November 22, 2023. The next day, the service team installed the machine. The customer service reps told me that the film covering could be taken off after a few washes. After I took off the film after washing it multiple times, I saw that a part of the machine was sw...
Hello, the Siemens built-in oven I bought on 24.11.2022 burns its sides and does not cook evenly. For this reason, I contacted the service many times, but the service could not detect the malfunction. The last technical service from Ankara determined that the thermostat of the oven was broken. Of co...
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