The three-piece white goods set I bought from Siemens, thinking it was a reputable brand, turned out to be problematic. They said the strong smell from the dishwasher would fade over time, and a service request was created for the washing machine. The situation will become clear once the service arrives. I've been dealing with the refrigerator for 16 days. The upper door was defective, there were cracks and black scratches on the interior body paint. Upon delivery, the upper door gasket was moldy, worn, and sooty. When I informed the store where I purchased the product, they said, "The issue is not with us, the boxes have been opened, and we can't take it back. The service will come for installation, have them document it, and they'll take the necessary actions." If the product won't be returned once the box is opened, why open it in the first place? In that case, the technical service should open it. Why should the customer and workers be put in a stressful situation and be made to suffer? I informed the technical service about the situation and requested a report to be made. I bought a brand-new product, yet despite requesting a replacement for the defective product, no exchange has been made. I'm still dealing with this issue. In a recent call, they told me the product is under review, and the result will be clear in a few days. I have been mistreated, and I expect Siemens to stand behind its products.
In my complaint about the defective product; a positive response was given for the replacement of the product with a new One. I would like to thank Siemens Headquarters officials for their support in the problem I experienced and for standing behind the product.
I purchased a Siemens refrigerator, washing machine, and dishwasher. While the refrigerator works perfectly with no issues, both the washing machine and dishwasher emit a strong chemical odor every time I use them. I contacted the authorized service, and they checked both machines, stating there wer...
I recently purchased a Siemens dishwasher, washing machine, and built-in kitchen set. My dishwasher isn't drying properly, and there are stains on the built-in stove. When I called customer service, they told me I was using the dishwasher incorrectly and claimed there was no technical issue. They di...
2 months ago, we noticed that the normal compartment of our refrigerator, which we have been using for 5 and a half years, started freezing the products. We contacted the Siemens authorized service about this. The guy who came told us that the main card and another part had failed, but that the prod...
Hello, after my Siemens refrigerator broke down, I deeply regret choosing another Siemens refrigerator. Of course, it’s understandable that a faulty appliance might occasionally be delivered, but what happened afterward was beyond reason—lacking empathy, care, and at times even felt harsh and incons...
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