Siemens Oven Motherboard Supply Issue

February 9, 2024 12:57 AM42

It's been a full three months since I ordered a replacement part for my Siemens oven, which suffered a motherboard failure. Despite the order, the part has yet to arrive, leaving me unable to use the product I purchased. Siemens has continuously delayed and misled me throughout this ordeal. After three months, they finally claimed the part had arrived and asked for a scheduled appointment. However, upon my arrival from Zonguldak to Samsun, they admitted that the part was incorrect, wasting my time and effort. Siemens is a company that fails to procure parts for its customers after selling them a product, deceiving them in the process. They will face the legal consequences of their actions.

February 9, 2024 9:42 AM (8 hours after complaint)

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your applications, our Siemens Call Center is at your service 24/7 from anywhere in Turkey. Additionally, you will be contacted immediately. Thank you for your interest in our brand. Sincerely, SIEMENS Communication Center

February 9, 2024 9:51 AM

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your application. For all your applications, our Siemens Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach us through the Customer Services page or via our email address, we will contact you immediately. Thank you for your interest in our brand. Sincerely, SIEMENS Communication Center

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