Kyc Port Two-Factor Authentication Lockout After Missing Backup Codes

37

I am writing regarding a problem I am facing with my Kyc Port account after mistakenly activating two-factor authentication. The account is registered with the e-mail address olayin***[email protected] and the username “deop***t”. The issue started the day before yesterday, when I enabled two-factor authentication without copying or saving the private key or any backup code, and since then I have been unable to manage or disable this security setting. I use an Infinix Smart 8 phone, and because I do not have the private key or backup codes, I cannot deactivate the two-factor authentication on my own and I am effectively locked out of managing my account security settings. I also have not been able to find any clear way to contact Kyc Port customer support directly, which is why I am submitting this complaint. I kindly request your assistance to either disable the two-factor authentication on my account or provide me with a secure recovery process so that I can regain full control over my account and its security settings. I am ready to provide any additional information or verification you may need to confirm my identity and secure the account.

Comments

Similar Complaints

Sidra Network 2FA Error Locked Me Out of KYC Verified Account

96

I have a fully KYC-verified Sidra Network account linked to the email address freema***@gmail.com, and for the past two ...

Disable My Sidra Chain Two Factor Verification

47

I am writing regarding a serious access issue with my Sidra chain account linked to the email address Ofuzorjustice***@g...

Sidra Chain Account Locked Due To Lost 2FA Authenticator Access

146

I am writing to request urgent assistance in recovering my Sidra Chain account and disabling the current two‑factor auth...