My Shein Shipment Cancelled Without Notification—Requesting Refund

profile
Gözde
November 22, 2025 1:06 pm
498

On October 3, I made an online purchase on Shein from the clothing and accessories category, spending a total of 1,250 TL. Around two months have passed and my order still hasn’t arrived, and I have no information about where the parcel is.

A few days ago, I discovered that the shipment of my order has been cancelled. I only received an English message regarding tracking number “PALTR0002086321YQ” stating that a delivery attempt was unsuccessful. However, I couldn’t find any clear channel to contact either the local shipping company or Shein directly. Because of this, I cannot get the status of my order, nor can I track the parcel.

I request that Shein either resend my order with tracking and full delivery to my address or refund the full amount of 1,250 TL to me. I ask that my grievance, regarding an order that is marked cancelled and yet never received, be resolved quickly.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Shein Order Not Delivered In Istanbul Despite Payment And Tracking Updates

profile
September 15, 2025 12:36 pm
553
shein-order-not-delivered-in-istanbul-despite-payment-and-tracking-updates-1.jpg
1
Gül is completely dissatisfied with the result

I Face Failed Delivery and No Courier Information for My Shein Order

profile
Gül
August 04, 2025 5:03 am
358

Shein Packages Never Arrived After Flight Arrival Date

profile
Buse
November 17, 2025 3:17 pm
556
1
Ayris is completely dissatisfied with the result

My Shein Order Still Not Delivered After a Month

profile
Ayris
October 13, 2025 11:07 am
404

I Face Non-Delivery and Refusal of Refund on Shein Clothing Order

profile
Burcu
August 08, 2025 1:30 pm
343
i-face-non-delivery-and-refusal-of-refund-on-shein-clothing-order-3.jpg
i-face-non-delivery-and-refusal-of-refund-on-shein-clothing-order-2.jpg
i-face-non-delivery-and-refusal-of-refund-on-shein-clothing-order-1.jpg
Report a Similar Issue