Between June and July 2025, I placed three separate orders on Shein (Order Numbers: GSH1U246100NP0R, GSH1U2462000F51, and GSO1C346C00MN17). All three were shipped via Kargoist, yet none of them were ever delivered to me. I paid a total of ₺5,140 for these orders, and to date, not a single item has reached my address in İzmir, Konak.
I contacted Shein customer service multiple times, but no real solution was offered, and the process has been unnecessarily prolonged. The fact that this issue occurred with three separate orders in a row makes it even more frustrating and raises serious concerns about the reliability of their delivery process.
I am requesting a full refund for the undelivered items without any further delay. I expect Shein to resolve this matter immediately and take steps to prevent other customers from facing the same repeated delivery failures.
On August 17, 2025, I placed orders on the Shein app totaling ₺4764 under the codes gso1wy42r001pm8, paltr0001943422yq, and gso1wy42r00n0yg. My delivery address was entered correctly as Cumhuriyet Mah. Kosova Sok. 1/3 k.3 d.9, C*** İnşaat, Tekirdağ/Kapaklı. Despite this, I never received my products...
On July 2, 2025, I placed an order on Shein (Order No: GSO1CN22S00QE7G, Tracking No: PALTR0001833300YQ) for two clothing items (jumpsuits) to be delivered to my address in İzmir. It has been over a month, yet my order has not been delivered. The system falsely shows it as “delivered” and states that...
About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my item...
I placed two separate orders on Shein and requested refunds for both. My order numbers are GSO1WP358004WCB and GSO1WP358004CYS. However, only one of the refunds has been processed, while the other has not. On May 3, 2024, I was expecting the refund of ₺2,063, but no payment was ever deposited into ...
On June 7, 2025, I ordered a modest swimsuit (tesettür haşema) from Shein. However, due to an address issue, the order could not be delivered and was returned. Despite the return being confirmed, my refund of ₺1,906.43 has still not been processed. My order number is GSO1CC30C00051Q. The order was p...
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