I placed an international order on Shein, and the shipment was handed over to Cargox. However, my area was labeled as “out of service,” and my items were put directly into the return process without ever being delivered to me and without any attempt to contact me. My tracking number for the shipment is PALTR0003299122YQ.
When I called Cargox customer service today, the representative told me there was nothing they could do, that the items had already been returned, and that I needed to contact Shein to request a reshipment. I asked for my items to be held at Cargox’s Mersin branch so I could pick them up myself, or to have them redirected to another address I would provide, but they refused to help. Additionally, when I called the contact number given to me by the representative, the call never went through.
This is a $11 order, and I do not accept that it was returned without any notification or options provided to me. I request that my items be taken out of the return process and delivered to me at the Mersin branch, or redirected to a different address that I specify. At the very least, I expect a solution-oriented approach to resolve this issue.
For the shipment sent to me from SHEIN via Kargo X — tracking number PALTR0003253042YQ, containing clothing and accessories — the system shows it as “delivered,” yet nothing has been delivered to me. No package was left at my home or anywhere nearby, and I was not provided with any signature or deli...
The package for my Shein order placed on November 17, 2025—tracking number PALTR0003294348YQ—was handed over to Cargox, yet it never reached me. Just one day earlier, I received a notification from Cargox confirming that Shein had accepted my shipment. However, yesterday the Shein app showed a messa...
I placed an order with SHEIN, and my package with tracking number PALTR0001836467YQ (carrier: Kargoist / Bertizgroup) has been marked as delivered, but I never received it. This is not the first time I’ve had issues with Kargoist—I previously filed a complaint for a similar situation where they fail...
About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my item...
I ordered a dress from Shein nearly three months ago (Order No: PALTR0002032529YQ) and paid approximately $19–$21 for it. However, I’ve had a major problem with the delivery. The tracking information shows that the courier supposedly came to my address eight different times, yet the package was neve...
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