I placed an order with SHEIN, and my package with tracking number PALTR0001836467YQ (carrier: Kargoist / Bertizgroup) has been marked as delivered, but I never received it. This is not the first time I’ve had issues with Kargoist—I previously filed a complaint for a similar situation where they failed to deliver my package but claimed they had.
Once again, I find myself unable to get in touch with either SHEIN’s customer service or a representative from Kargoist. There’s no valid delivery proof, and no one is responding to my attempts to resolve this issue. I’ve paid for a product that never reached me, and I’m left feeling frustrated and helpless.
This is a serious matter and needs to be resolved immediately. I demand a full investigation, a reshipment or refund, and an explanation for how a package can be falsely marked as delivered without proper verification. Customers should not have to deal with this level of unreliability and silence. Please act now and fix this problem without further delay.
My order from SHEIN has been missing for a week due to your partner courier company (Kargoist). Despite contacting the courier multiple times, I received no resolution. Neither has my order been delivered, nor has a refund been issued. When I reached out to your customer service, I also did not rece...
For the shipment sent to me from SHEIN via Kargo X — tracking number PALTR0003253042YQ, containing clothing and accessories — the system shows it as “delivered,” yet nothing has been delivered to me. No package was left at my home or anywhere nearby, and I was not provided with any signature or deli...
I placed an order on Shein and my package (Tracking No: PALTR0001888300YQ) has been stuck in “delivery failed” status for days. The shipment is handled by Pal Express, but there is no contact number provided, making it impossible for me to follow up directly. Every time I message Shein customer serv...
I ordered a product from Shein, and my package with tracking number PALTR0001828608YQ was supposed to be delivered by Pal Express. However, I never received any SMS or other notification indicating that the package was out for delivery. I stayed at home the entire day and even received other packag...
I placed two separate orders from Shein, and both shipments are marked as “delivered” in the system. However, I never received either of them. I didn’t get a delivery code, no message from any shipping company, and no phone call from a courier. It’s as if the packages just vanished. How can a delive...
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