For the shipment sent to me from SHEIN via Kargo X — tracking number PALTR0003253042YQ, containing clothing and accessories — the system shows it as “delivered,” yet nothing has been delivered to me. No package was left at my home or anywhere nearby, and I was not provided with any signature or delivery photo.
As soon as I noticed the issue, I contacted Kargo X customer service. I was told that I would be called back; however, despite the time that has passed, no one has followed up on the matter properly, and I still haven’t been given any clear information. There is no explanation regarding to whom, where, or how my package was supposedly delivered.
I request that you determine the actual location of my shipment — which is marked as delivered but never reached me — identify exactly to whom it was handed over, and ensure that it is found and delivered to my correct address as soon as possible. If this cannot be done, I expect a clear explanation of responsibility and that my grievance be fully resolved.
I placed an order with SHEIN, and my package with tracking number PALTR0001836467YQ (carrier: Kargoist / Bertizgroup) has been marked as delivered, but I never received it. This is not the first time I’ve had issues with Kargoist—I previously filed a complaint for a similar situation where they fail...
Although my package with tracking number PALTR0003296784YQ shows as “delivered to the local carrier” on the Shein app for the past four days, I have received no notification from Cargox Cargo. I have not received any SMS or phone call, and I cannot access any information about where my package is or...
I placed two separate orders from Shein, and both shipments are marked as “delivered” in the system. However, I never received either of them. I didn’t get a delivery code, no message from any shipping company, and no phone call from a courier. It’s as if the packages just vanished. How can a delive...
My order from SHEIN has been missing for a week due to your partner courier company (Kargoist). Despite contacting the courier multiple times, I received no resolution. Neither has my order been delivered, nor has a refund been issued. When I reached out to your customer service, I also did not rece...
I ordered a product from Shein with tracking number PALTR0001828948YQ, and it was handed over to Pal Express for delivery. According to the tracking information, my package has been marked as “arrived from flight” for the past 4 days, but there has been no further progress or updates since then. Wh...
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