On November 6, I purchased a Segway Ninebot Kickscooter Max G2 electric scooter on N11. I obtained the return code on November 10 and sent the product back on November 11. I never used the scooter — I only opened the box to check the contents. However, the seller rejected my return request solely because the box had been opened. The box was a standard cardboard package, not damaged in any way; only the tape had been opened.
I know that I legally have a 14-day unconditional right of return for online purchases, since I wasn’t able to examine the product in person at a store. Both the warranty document and the seller’s return policy clearly confirm this right. It is nearly impossible to reach the seller; there is no customer service number, and the emails I sent received no satisfactory reply. The “Ask the Seller” section only returns automated responses, and there is no real contact person.
I want to return this unused product within the legal return period and under the valid return conditions.
My order number is 203668513536.
I request that my issue be resolved and that the return be accepted.
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