I Am Demanding Scannero AI Refund Double Subscription Charges on Touch 'n Go

I am writing about unexpected double charges related to a Scannero AI subscription that was paid via my Touch ’n Go eWallet. On 31/08/2026 at 10:01:17 I was charged RM23.99 by scannero.ai, shown in my Touch ’n Go app as a “subscription” payment from my eWallet balance. In addition to this, there are other Scannero AI subscription payments in my Touch ’n Go transaction history, so I have been charged more than once. I do not know which Scannero AI account or email address is currently linked to this subscription, and I cannot find any clear way to unsubscribe or stop these payments on the Scannero website. I request that you immediately cancel any active Scannero AI subscription linked to my Touch ’n Go eWallet and stop all future payments. I also ask that you refund the subscription charges starting from 31/08/2026 back to my account. I am sharing my Touch ’n Go transaction details so that you can identify the payments and the corresponding subscription in your system and resolve this issue as soon as possible.