About 2 months ago, I purchased a Samsung home appliance trousseau set from the Sarıcelik store in Bozyaka, Izmir. They told me that a Samsung Smart TV was included as a gift. Based on this, we made our agreement and informed them that we would pick up the items in 2-3 months. No other information was provided to us. Today, when we wanted to collect the items, they said the TV promotion had ended. Even when I contacted Samsung service before, they didn't provide enough explanation and admitted there was a lack of information. In my opinion, this is highly misleading. If a gift is promised, it should be given alongside the product. If I have planned my daughter's wedding for 3 months later and made the agreement accordingly, without receiving the necessary warning, the Samsung company must provide me with this TV as they committed. I expect Samsung to rectify this mistake, which is not befitting of such a reputable company, and send us the TV gift along with the trousseau package. I don't believe such practices are suitable for a large company like Samsung. I hope they correct this mistake promptly and don't leave us as victims.
I'd like to share my frustrating experience with Media Markt's Samsung department in Antalya, where I took advantage of the TV gift campaign on December 28, 2023, when I bought three appliances. The Samsung agent informed me that the merchandise would arrive within 45 days. My wedding was approachin...
I bought a Samsung television two months ago. Throughout the process, they assured me that I would receive a gift card worth 2750 TL within 21 days. However, for the next two months, they kept telling me to wait, claiming that the process was still in progress. "We deposited your money on July 6th,"...
On 24.11.2024, we purchased a Samsung TV (model QE55S90) from the MediaMarkt store as part of a ₺5000 gift card campaign and paid the full amount. However, the Ininal card we received arrived empty. We were later informed that only ₺2750 could be loaded onto it. They sent a second card, and the plan...
At the Samsung store, I bought four things. They gave me a vacuum with the code VC07R302MVR/TR as a gift. It's worth ₺2600. The website said that as g...
Comments