On 24.11.2024, we purchased a Samsung TV (model QE55S90) from the MediaMarkt store as part of a ₺5000 gift card campaign and paid the full amount. However, the Ininal card we received arrived empty. We were later informed that only ₺2750 could be loaded onto it. They sent a second card, and the plan was to load ₺2500 + ₺2500 across both cards. As of today, the ₺5000 that was supposed to be loaded onto the cards still hasn’t been credited. We’ve contacted customer service multiple times and were always told that the issue would be resolved soon. Despite all the time that has passed, we still haven’t received the promised amount. We feel deceived and believe this conduct does not align with fair commercial ethics. We expect Samsung to make this right. Does a globally trusted brand really not have the means to pay ₺5000? Or are such campaigns just a tactic to lure customers in? Who is holding our ₺5000? We simply want what we were promised.
Our ₺5000 gift voucher has not been paid from 24.11.2024 until today.
In August 2024, we purchased a television from Mediamarkt through a Samsung TV campaign, which included a promotion offering two Ininal cards with ₺7000 each as part of the deal. After completing several required steps, we were told we would receive a message once the funds were loaded onto the card...
Hello, On March 18, 2024, I purchased a Samsung QE65S90CATXTK, a 65-inch OLED TV, from the Media Markt store. Before buying, during the presentation, it was stated that there was a promotional offer of a loaded card worth ₺6500 that could be used for any purchases. I bought the product, and it was d...
I bought the Samsung 75Qn85c TV for ₺6000, which came with a ₺6000 gift card. They sent the card after about 1-1.5 months, and to my surprise, they also deposited ₺3000 separately. It was like a joke. When I pointed out the missing amount, they assured me it would be deposited. It's been two months,...
I purchased a Samsung S95B 65-inch television from the Teknosa store at Mall of Istanbul in December 2022. The sales representative informed me about a cash card campaign worth 3750 TL that came with the television. I filled out the form for the campaign before January 15th, and the cards were deliv...
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