The Samsung AC service technician arrived on July 22, 2023, to install my new air conditioner. However, to my surprise, it is not cooling at all. How could this be? According to the service, they can only arrive on August 2, 2023. But what about the agony I'm experiencing in this scorching heat? Is this how you provide customer service? It is insufficient to have one service team for all customers; we are stranded, humiliated, and out of pocket. In these hot days, my family is suffering greatly as a result of this situation. I implore Samsung officials to address their customers' complaints as soon as possible and find a quick solution. Numerous complaints about air conditioning installations are flooding complaint platforms, highlighting the recurring problem.
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
I purchased a Samsung 24,000 BTU air conditioner, and the service technicians who came to install it on August 16, 2023, reported that the product was faulty and needed to be replaced. Despite making all necessary inquiries, a new unit has not been delivered for more than 40 days. Your carelessness,...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
I recently purchased an air conditioner from Samsung. At the time of purchase, the seller assured us that installation would be completed within a week at most. However, after delivery, when we requested an installation appointment, we were told it would take over three weeks. Given this approach a...
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