I purchased a Samsung 24,000 BTU air conditioner, and the service technicians who came to install it on August 16, 2023, reported that the product was faulty and needed to be replaced. Despite making all necessary inquiries, a new unit has not been delivered for more than 40 days. Your carelessness, incompetence, and poor quality have made this summer's scorching temperatures, combined with a newborn baby, extremely difficult for us. You've even ruined our family's harmony. I have nothing nice to say about your company. I've waited patiently, but now I'll be fully exercising my legal rights. I ordered a new Samsung 24,000 BTU air conditioner, and when the service crew arrived on August 16, 2023, they informed me that the unit was defective and needed to be replaced. Despite initiating all necessary procedures, it has been more than 40 days and I have yet to receive a replacement. Your carelessness, incompetence, and subpar product have made it extremely difficult for us to endure temperatures in excess of 40 degrees Celsius this summer, especially with our newborn baby. Your company's failures have even disrupted our family's peace. I've had enough of waiting and will now take legal action to assert my rights.
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
The Samsung AC service technician arrived on July 22, 2023, to install my new air conditioner. However, to my surprise, it is not cooling at all. How could this be? According to the service, they can only arrive on August 2, 2023. But what about the agony I'm experiencing in this scorching heat? Is ...
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
I previously filed a complaint regarding a malfunction in my Samsung refrigerator on September 13, 2023. Unfortunately, the same error occurred twice more after that incident. On December 13, 2023, I initiated another service request due to the recurring issue. The service representative, who arrive...
I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...
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