40 Days of No Cooling from Samsung's 24,000 BTU AC

I purchased a Samsung 24,000 BTU air conditioner, and the service technicians who came to install it on August 16, 2023, reported that the product was faulty and needed to be replaced. Despite making all necessary inquiries, a new unit has not been delivered for more than 40 days. Your carelessness, incompetence, and poor quality have made this summer's scorching temperatures, combined with a newborn baby, extremely difficult for us. You've even ruined our family's harmony. I have nothing nice to say about your company. I've waited patiently, but now I'll be fully exercising my legal rights. I ordered a new Samsung 24,000 BTU air conditioner, and when the service crew arrived on August 16, 2023, they informed me that the unit was defective and needed to be replaced. Despite initiating all necessary procedures, it has been more than 40 days and I have yet to receive a replacement. Your carelessness, incompetence, and subpar product have made it extremely difficult for us to endure temperatures in excess of 40 degrees Celsius this summer, especially with our newborn baby. Your company's failures have even disrupted our family's peace. I've had enough of waiting and will now take legal action to assert my rights.