During the warranty process for my Samsung S24 Ultra, I applied to the authorized service center in Karşıyaka, İzmir, and I was provided with a Samsung S21 Ultra as a replacement device. After the back cover of this replacement phone was cracked, I was charged for both the back cover and the frame. On February 19, 2026, I was asked to pay a total of $99 for this repair, and my service record number is 4279881029.
Following discussions, I was told that since the delivery form stated there were impact marks on the frame, I would only be charged for the back cover, and $61 was collected from me. However, I am aware that the original back cover costs around $26, and I was forced to pay $61 for the cover alone, excluding labor costs. For this reason, I believe the amount charged is excessive and unfair.
The Samsung authorized service center and customer service did not provide any reasonable explanation regarding this issue and simply stated that I was required to pay the fee. Due to this situation during the replacement device process, I have experienced hardship and feel that I was unfairly overcharged. I also believe that replacement devices should be insured and that such risks should belong to the company, not the customer.
I request a refund of the difference between the amount I paid and the actual cost of the part, as well as a transparent breakdown and explanation of the charges.
On October 11, 2025, I took my Samsung Galaxy Note 20 Ultra to Başarı Technical Service in Karşıyaka, Izmir. Although there was a crack in the back cover of my device, I was charged a replacement fee with the explanation that “a cracked cover will break.” I paid ₺2,900 for the cover replacement, bri...
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I attempted to join the S24 Ultra exchange campaign at your Istinye Park dealer in Izmir around 15:00 on 22.01.2024 with my S23 Ultra 512GB phone. Purchased from the Samsung Shop, my phone was a brand new device with a 14-month warranty. After inspecting my device, the dealer quoted a price of 34,00...
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