I delivered my Samsung S25+ phone to the İzmir Konak Samsung service center two weeks ago because of a pixel defect in the camera. Since my device is under warranty, I did not pay any fee. During my discussions with the service staff, I was informed that my device would be replaced with the S25 Ultra model, and I accepted this. However, later they said “we made a mistake” and sent me another S25+. I also contacted customer service during this process, but they kept repeating the same things and tried to dismiss the issue. I have a service record with the number 4288*****. I request that Samsung stand by its word and provide me with the S25 Ultra device as promised.
On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone...
On September 1, I purchased a Samsung Galaxy S25 Ultra 512GB with Samsung Türkiye warranty through Trendyol, and from the very first day, the device has been constantly shutting down and restarting by itself. I experience this issue at least 10 times a day. I performed two factory resets, but the pr...
I attempted to join the S24 Ultra exchange campaign at your Istinye Park dealer in Izmir around 15:00 on 22.01.2024 with my S23 Ultra 512GB phone. Purchased from the Samsung Shop, my phone was a brand new device with a 14-month warranty. After inspecting my device, the dealer quoted a price of 34,00...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
For about 20–25 days, I have been experiencing a color change issue on the lower half of the screen of my Samsung Galaxy S23. I bought the device brand new and have never faced such a problem before. There is absolutely no impact, crack, or damage; my phone has never been dropped or exposed to any i...
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