Samsung Unrepaired Dishwasher Replacement
After our dishwasher malfunctioned, we promptly reached out to the authorized service for assistance. To our dismay, they informed us that they couldn't resolve the issue and suggested purchasing a new device. Reluctantly, we agreed to this option, even if it meant an added cost. However, things took a turn for the worse. Despite their promised timeframe, the new device never arrived. A month passed, prompting us to contact Samsung directly. Their response was that the product was en route, although no prior communication had been made about the status. Another week slipped by, and still, no updates were shared. Frustration peaked during our subsequent call, where we were questioned about the product's warehouse status, revealing a severe lack of communication. This begs the question: Why is Samsung operating in such a manner? I'm left with no choice but to pursue my rights through official channels. Regrettably, my confidence in Samsung has dwindled, and I'm compelled to caution others against purchasing their products.
Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey
Sure! The translation of the text from Turkish to English is: "Look, I haven't been contacted in any way, but you say we couldn't reach you."
Since I updated my last complaint, I have been called (and if I don't answer, it can take days to reach the relevant person again), and I was told that my issue would be resolved next week and my device would be delivered. It turns out my device was defective, which is why it wasn't delivered and is coming from abroad. I asked the relevant person if they were saying this because they believed it, and of course, they couldn't say anything because that wasn't the reason. And the mentioned week has also passed, and still no response. I will apply to the Consumer Court. I will tell everyone around me about how you put me in such a difficult and bad situation and wore me out with my tiny baby.
