After our dishwasher malfunctioned, we promptly reached out to the authorized service for assistance. To our dismay, they informed us that they couldn't resolve the issue and suggested purchasing a new device. Reluctantly, we agreed to this option, even if it meant an added cost. However, things took a turn for the worse. Despite their promised timeframe, the new device never arrived. A month passed, prompting us to contact Samsung directly. Their response was that the product was en route, although no prior communication had been made about the status. Another week slipped by, and still, no updates were shared. Frustration peaked during our subsequent call, where we were questioned about the product's warehouse status, revealing a severe lack of communication. This begs the question: Why is Samsung operating in such a manner? I'm left with no choice but to pursue my rights through official channels. Regrettably, my confidence in Samsung has dwindled, and I'm compelled to caution others against purchasing their products.
I bought a dishwasher that turned out to be defective, so I contacted Samsung for help. After 3 months of waiting, a technician arrived, but they did not even inspect the product. I purchased the dishwasher brand new, and it is only 7 months old, but they have ignored it for three months. Instead of...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
I've been dealing with a minor issue with my Samsung dishwasher for nearly two months, and they still haven't provided a solution. The lid lock is broken, and despite numerous attempts, it has not been repaired. They previously stated that they would replace the machine, but now claim that it is out...
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