I bought a dishwasher that turned out to be defective, so I contacted Samsung for help. After 3 months of waiting, a technician arrived, but they did not even inspect the product. I purchased the dishwasher brand new, and it is only 7 months old, but they have ignored it for three months. Instead of requesting a part replacement, I simply requested a new washing machine. However, the service department dragged the process out and lied about my request for a part change. They tried to deceive me and insisted on exchanging parts, despite the fact that I have prior experience working in the Samsung service department and am familiar with their procedures. It's disheartening to see how they conduct business by deceiving customers.
After our dishwasher malfunctioned, we promptly reached out to the authorized service for assistance. To our dismay, they informed us that they couldn't resolve the issue and suggested purchasing a new device. Reluctantly, we agreed to this option, even if it meant an added cost. However, things too...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
I have never come across a more disappointing brand than Samsung. I was not happy with their phone previously, but now I have bought a Samsung washing machine. Apparently, the machine I purchased is defective. Even after several visits confirming no problems with the machine, even employees within t...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
I shouldn't have bought a Samsung 4-program dishwasher, and I'm sorry I did. The machine keeps breaking down and doesn't do a good job of washing dishes. During operation, it stops working and shows error messages. Since I bought it, I've been asking for a replacement, but no one seems to care. The ...
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