We snagged a Samsung UE 50tu8000 TV on March 24, 2021, when we bought it was just operating perfectly, like, on July 26, 2023, it just started freaking out, and then bam, the music and display stopped working. While doind a recon, we were checking out some complaints that were pretty much the same as ours, and it seems like a bunch of other customers are dealing with the same issues right after their warranty runs out – just like us. Now based on all these, I'm demanding that this issue gets resolved ASAP, as it is an obvious lack on their side. It sucks that I bought a TV and it broke right after the warranty ended. We're expecting Samsung to respond fast to the issue and find a solution as soon as they can.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section or via our call center. Sincerely, Samsung Electronics Turkey
I was contacted, but it was not solution-oriented. Your representative who called me directed me to the technical service. The technical service, however, informed me that they did not have the solution. If my problem is not resolved within 2 days, I will leave the product at the entrance of the store where I purchased it and attach a short note explaining the process to the product.
My Samsung UE50TU8000 50" 4K Ultra HD Smart LED television, which I bought on 11.11.2020, was installed by the service, and on 24.01.2025, the image suddenly disappeared on the TV that we used from evening to evening. The sound came and went. The screen turns on and turns grey, the sound comes on fo...
I purchased my Samsung UE50TU8000U 125 cm TV on February 22, 2021, and before it even completed one year, it developed a panel malfunction. I called the service under warranty, but instead of replacing the product with a new one, they replaced the panel with one imported from abroad. At that time, n...
I’m writing this to inform those considering purchasing a Samsung TV about the issue I’ve experienced. We purchased a Samsung 58TU7000 TV on November 11, 2020. Close to the end of the 2-year warranty, the panel malfunctioned and was replaced under warranty. However, on December 1, 2024, the panel fa...
Comments