I bought the product from Samsung at Marmara Forum four years ago. About a month ago, the product started frosting up, as you might expect. I unplugged it, cleaned it, and let it sit for two days, hoping it would fix itself, but after that, the product started leaking water, creating steam, and sweating. I called for service, and when the technician came, they confirmed there was a problem with the product and mentioned that this series had a defect. Unfortunately, when I asked for this in writing, they refused to provide it. Now, Samsung is calling me, telling me to create another service request. I did, but everything inside the fridge is going to waste because of the product. It's leaking water, and the service is just brushing me off. I will exercise all my legal rights to have this issue resolved.
I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak wo...
I purchased a Samsung refrigerator, and it broke down in less than two years, it’s no longer cooling. The service team visited twice, on April 12 and 14, and confirmed that there was a gas leak that couldn’t be repaired. They said a replacement unit would be sent, but we’ve been waiting ever since. ...
I recently experienced a major disappointment with my Samsung RT46K600S8 refrigerator, which came with a 10-year warranty. After just 5 years of use, the cooling system failed, so I called the service center for assistance. They confirmed that it was a manufacturing issue and not our fault, assuring...
I purchased a Samsung No Frost refrigerator on March 25, 2025, and just three days later, on March 28, the authorized service team opened the package for installation—only to discover that the fridge was defective right out of the box. Since it was right before Ramadan Bayram, I patiently waited, ex...
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