I previously filed a complaint regarding a malfunction in my Samsung refrigerator on September 13, 2023. Unfortunately, the same error occurred twice more after that incident. On December 13, 2023, I initiated another service request due to the recurring issue. The service representative, who arrived on December 18, 2023, attached a device to the refrigerator, returned the next day, removed the device, and reported to the center that the cabinet needed replacement. Although I was promised a new refrigerator within 3-4 days, it is still pending approval from the center for replacement and subsequent order and installation approval.
Unless I contact the customer service line, there is no proactive communication from their end. Samsung's reluctance to replace a malfunctioning refrigerator, which has experienced the same error three times in four months, has resulted in a significant failure in terms of customer satisfaction. My home has been without a refrigerator for 13 days since December 13th, and there is a child at home. In the face of this indifference, there is nothing more to say. I am now determined to pursue legal action to seek compensation for all my material and moral grievances. I'm providing the link to my September 13 complaint below, so others can understand the ongoing issues with Samsung's post-sales service.
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