On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside. I called the Samsung dealer and requested service. They came, inspected the unit, and said the mainboard and motor had failed again. They charged a 750₺ service fee and requested 8,000₺ for the mainboard. The refrigerator sat broken for a week before the part arrived and was installed. Less than a day later, the refrigerator door broke, and they demanded another 4,500₺. I’m tired of this defective product constantly failing. I’ve asked for a replacement, but they refuse. Despite calling multiple times, all I’ve received are negative responses, and no solution has been provided.
For the past two months, my Samsung RF85K90127F refrigerator has been suffering from a serious cooling problem. Even though the temperature is set to 3°C, it often rises to 10°C, and every time the door is opened or closed, the fridge emits continuous warning sounds. As a result, I am unable to stor...
On 24.07.2022, I bought a refrigerator from the Samsung dealer in Sanliurfa Piazza Shopping Center. Even though it hadn’t even been 2 years since I bought the refrigerator, my guaranteed product broke down on 25.06.2024. After contacting the necessary parties, it was decided that the refrigerator wo...
My Samsung refrigerator stopped working due to a flaw in the assembly process. The official Samsung Service Center has identified a manufacturing defect. After receiving the defect reports, the refrigerator was deemed "irreparable" (despite my payment of the service fee). As well as supposedly being...
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak wo...
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