Unfortunately, all three of the Samsung robot vacuums I just bought keep having the same problems. Because of these issues, I sent back one through e-commerce and sent the other two to the service center. I have had a very bad experience with Samsung's customer service. The main problem is the PowerBot-S app which doesn't work right. Customer service at Samsung called me and said it was an error with the app and they couldn't take back the phone. The robots, on the other hand, don't clean well, which defeats the whole point of them. I have no choice but to ask for all three units to be returned. It's disappointing to see a well-known company like Samsung making bad products and offering little help. It's made me very unhappy, and I wish I hadn't bought Samsung robot vacuums in the first place. It's a lesson for people who are thinking about making similar purchases.
I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...
I bought a Samsung robot vacuum, and after just 5–6 cleaning cycles, the brushes already wore out, which is unacceptable for a product under warranty. Since the device was still covered, I reached out to get replacement brushes—even if I had to pay for them myself. What followed was an incredibly f...
I bought the Samsung VR5000 robot vacuum thinking I was investing in a reliable, high-quality brand. Unfortunately, the vacuum broke down in less than a month. We sent it to the service center, and they agreed the product was defective. They even submitted a replacement request on our behalf. Soon ...
Hello! I purchased the Samsung robot vacuum model VR3MB77312KITR VR7700BM from Media Markt. After about 3 months, the robot began to give a wheel jam warning when it was on a flat surface. I took it to the service center the next day. They examined my device and took photos and videos. 'I took a pho...
I purchased a robotic vacuum cleaner from Samsung, which turned out to be defective. The product was sent for repair twice but returned both times without being properly repaired. After that, a replacement was provided, but the process took a long time, during which we were unable to use the vacuum ...
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