Hello! I purchased the Samsung robot vacuum model VR3MB77312KITR VR7700BM from Media Markt. After about 3 months, the robot began to give a wheel jam warning when it was on a flat surface. I took it to the service center the next day. They examined my device and took photos and videos. 'I took a photo of the device error code and recorded a video of the malfunction during operation,' the technician said because the problem persisted. They will contact you to arrange for an exchange, and the device will be replaced within a week.' He handed me a replacement document, which I filled out and signed. I took my broken robot and awaited the exchange. After a week, I called the service again, this time expressing my desire for information. They were told to notify Samsung of the situation, but Samsung refused to replace it. Even today, when they asked for another replacement, they were told to contact Samsung's replacement department. I contacted Samsung and informed them that I expected a call from them regarding this matter within the day. No one, however, called. They made a record, but no one returned my call. While the technical support sees the error code and determines that the device must be replaced, Samsung remains unresponsive, and the process continues. They appear to be making contradictory statements. I will keep an eye on this situation until it is resolved. If the replacement does not occur as indicated by your technical service, I will contact the Consumer Court immediately.
I bought the Samsung VR7700 robot vacuum mainly for its mopping feature, but it doesn’t mop at all. The vacuum fails to perform any floor wiping or wet cleaning, making one of its key features completely useless. I sent the device to technical service under warranty, and they kept me waiting for an...
I bought the Samsung VR5000 robot vacuum thinking I was investing in a reliable, high-quality brand. Unfortunately, the vacuum broke down in less than a month. We sent it to the service center, and they agreed the product was defective. They even submitted a replacement request on our behalf. Soon ...
I purchased the Samsung VR7700BM (VR3MB77312K) robot vacuum, and just over a year later, it stopped charging and would no longer turn on. I took it to the Samsung service center in Mustafakemalpaşa, Bursa, where they replaced the charging station. After picking it up, the vacuum malfunctioned again ...
I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...
I purchased the Samsung VR3MB77312K robot vacuum on September 3, 2024, and from the very first week, it has been giving me constant problems. It was clear early on that the device was defective, so I took it to the service center and explained that under consumer protection laws, I’m entitled to a r...
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