5
Resolved

Samsung Note 20 Ultra Overheating Issue

August 6, 2023 9:18 PM50

My Samsung Note 20 Ultra is having significant performance issues as a result of excessive overheating, and it has become nearly impossible to use as a result of these issues. Even the touch buttons for "close" and "open" are not operating as they should. The fact that I can't even play games without experiencing lag and freezes is highly frustrating, and my hand feels like it's going to get burned whenever I hold the phone. Even though the product is still covered by its warranty, I have an immediate need to find a solution for this premium smartphone. I had no idea that Samsung's top-of-the-line model would have such problems.

August 7, 2023 8:58 AM (11 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section and our call center. Best regards, Samsung Electronics Turkey

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