The compressor of my RF85 model refrigerator, which I purchased from Samsung 6 years ago, broke down. The service team came three times and informed me that they would replace the refrigerator. They said the replacement would be with the RF71 model and took an upfront payment of ₺51,500 from me. However, despite being told that both models were out of stock and waiting until February 10, 2025, they neither refunded my money nor replaced the refrigerator. For 82 days, no action has been taken, and even my payment has not been returned. Experiencing such poor service from a brand like Samsung has been truly disheartening, and I have completely lost trust in the company.
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
My refrigerator, which warranty expired about two months ago, malfunctioned on June 15th. I called the service, and they informed me that a gas test was needed to diagnose the issue. I was charged ₺500 for this service. The gas test the following day showed no leaks, but they concluded the refrigera...
I highly discourage buying Samsung home appliances. My refrigerator, which has a 10-year compressor warranty, is currently having its second compressor replaced. After conducting some online research, it came to my attention that a significant number of individuals have encountered problems with the...
I contacted Samsung Authorized Service, they came and checked the refrigerator, detecting that the compressor was faulty. They mentioned there was oil inside and gave a price of ₺8800, also stating that the card might need to be replaced, with an additional cost of ₺11800-₺12000. Since the device wa...
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