I contacted Samsung Authorized Service, they came and checked the refrigerator, detecting that the compressor was faulty. They mentioned there was oil inside and gave a price of ₺8800, also stating that the card might need to be replaced, with an additional cost of ₺11800-₺12000. Since the device was not under warranty, I paid a service fee of ₺500. Even though they had previously said there would be no charge if the compressor was broken, I still ended up paying. It has been 7 years since I purchased the device, which has a 10-year compressor warranty. The Samsung RT38K5100S8/TR a+ 397 liters Twin Cooling Plus nofrost Refrigerator clearly states a 10-year compressor warranty, yet I am being asked to pay these additional fees. I am requesting that the compressor be replaced under warranty, but the service insists that other parts need to be changed, clearly to charge more. I’ve lost faith in the Samsung brand and am saying never again.
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
I highly discourage buying Samsung home appliances. My refrigerator, which has a 10-year compressor warranty, is currently having its second compressor replaced. After conducting some online research, it came to my attention that a significant number of individuals have encountered problems with the...
I purchased a Samsung refrigerator that served us faithfully for about 7 years. Suddenly, it stopped cooling, prompting us to call for service. The technician identified a gas leak, and we paid the service fee. However, the ordeal continued when they insisted on a ₺1500 ozone test for the gas leak, ...
I recently experienced a major disappointment with my Samsung RT46K600S8 refrigerator, which came with a 10-year warranty. After just 5 years of use, the cooling system failed, so I called the service center for assistance. They confirmed that it was a manufacturing issue and not our fault, assuring...
Comments