We bought the Samsung wind Free 1+2 air conditioner in July 2024 and the air conditioner was installed in 4 months. It was installed in winter and we did not use it. When we turned it on to use it in 2025, we saw that the air conditioner did not cool and blew no differently than a fan. For 2 months we have been waiting for service. We were directed to Imton Engineering and they said that they could not come at 17:30 in the evening on the day they made an appointment and that they would make another appointment, but no one has made another appointment for 2 weeks. We cancel our work and wait for service at home, but it is not enough that they say they cannot come at the end of the day, we have been chasing them for 2 weeks to make an appointment again. Every time I call Samsung corporate customer, they say that they will inform the relevant company, imton, but I have doubts whether they really do it. imton engineering, on the other hand, constantly says that it will make an appointment again and never makes an appointment.
I purchased a Samsung AR12TXHQASI / SK 12000 air conditioner from a shopping mall on 23/07/2024. I have been calling the number 444 77 11 every day for 10 days and inquiring about service directions for the installation. However, despite being assured that they would contact me, I have yet to receiv...
I ordered a Samsung WindFree Premium Plus air conditioner worth ₺85,998.00 on March 16, 2025, through the Samsung Shop digital app under the "installation within 24 hours" campaign. The products arrived on March 19, 2025. On March 20, the authorized service team installed one of the units. However, ...
On 24.07.2024, the panel of the air conditioner was broken after a new purchase was made by Samsung authorized service personnel. On the same day, they said that the authorized service that made the installation could not be managed and was sent to registered regions. Later, both the authorized serv...
On 20.08.2024, I bought a Samsung Brand 12,000 BTU AR12TXHQBWKX air conditioner from 5M Migros. They directed me to the service and the service said that it could come to me after 14 days. They made an appointment for 04.09.2024. I brought the air conditioner home and waited for 14 days. At that tim...
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