Today is July 20th, and I purchased a Samsung 24000 BTU air conditioner one week ago. For installation, the seller provided a 444 service number. I registered for the service on July 17th, but Samsung has yet to contact me or come out for the installation. When I inquired about it, they said they could install it but that the electrical wiring would be extra. Customer service stated that because I am paying 30,000 TL, they should take care of everything, including the electrical wiring, and ensure that the unit is fully installed and operational. I agree that it is their responsibility to complete the installation, but I'm not sure why I'm being asked to arrange the electrical wiring myself. If I have to do it, I might as well install the air conditioner myself and charge the refrigerant gas. I'm highly unhappy with Samsung's service in these two areas, and I'm considering filing a complaint with the Consumer Protection Association.
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve be...
I purchased a Samsung multi air conditioner and have been trying to schedule an installation since the day I bought it. I have lost count of how many times I have reminded customer service, but they consistently fail to call me back. They even suggested that I provide a phone number for the service ...
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