Hey, I bought a 75-inch Samsung TV from Teknosa at Marmara Forum on June 21st. I asked for the delivery address on October 2nd, and it was delivered on October 5th. The setup and installation happened on October 6th. But, the day after we set up the TV, I noticed that it was tilted and three sides weren't lined up correctly. I called Samsung's customer service right away. The service team came on October 11, checked the TV, and confirmed that it does have this alignment problem. I've talked to Samsung many times, but they keep saying that they won't replace the TV because they think it's my fault. I just used the remote to switch channels and go online. If using the remote to switch channels could damage the TV, I would be okay with it. But they're accusing me of being responsible for the mistake made by the service team and the faulty product from the company. I complained to Cimer, Samsung's main office, and even to the Consumer Court and the Arbitration Committee. I'm doing everything I can to fix this problem because Samsung isn't supporting the product they sold me. Even though I've talked to a bunch of people, including a customer service rep who admitted there was a problem, they still haven't helped me at all. They basically stuck me with a faulty TV. I just wanted to write this down here too. Regards.
I purchased a Samsung 77S95C television from Teknosa. It's for our summer house, which we visit once a week, and it was delivered 35 days ago. During the first week after installation, the screen malfunctioned; there was sound, but the screen went blank. I called customer service, and the screen ret...
My ordeal began on October 8th, when my Samsung 75-inch TV's remote control failed. I immediately called customer service, and they assured me that my service request had been registered, with a resolution time of 48 hours. However, when I called again on October 11th, I was told it could take up to...
On February 4, 2024, I bought a Samsung 75-inch QE75Q70CATXTK television from the Ankara Optimum Samsung store. I suppose there is an issue with the panel. Small dents around the panel's frame occurred during installation or as a result of a manufacturing flaw. I've included a photo of the product a...
a week ago, I bought this sick TV, the 75CU8500 model, with a massive 189-inch screen from the Samsung store at Marmara Forum. when I was buying it, I decided to add on an extra +3 years of warranty, making it a total of 5 years of coverage. The TV got here super fast, and the service guys came by ...
I'm not happy with my new Samsung 7100 TV, which is 70 inches, because the screen stopped working after just five days of use. Although Samsung has acknowledged the issue with the TV's construction, they have not refunded my money. It has been 17 days since promises were made, but no actual assistan...
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