Samsung 7100 70-inch TV Started Malfunctioning On The 5th Day!!!

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I'm not happy with my new Samsung 7100 TV, which is 70 inches, because the screen stopped working after just five days of use. Although Samsung has acknowledged the issue with the TV's construction, they have not refunded my money. It has been 17 days since promises were made, but no actual assistance has been provided yet. TI gotta say, with their own hands, they tarnished my reputation as I trusted Samsung to provide a reliable product. what's more weird nobody is offering assistance or attempting to come up with a solution. I am tired of hearing excuses and stalling techniques. Samsung did not meet my high expectations. If the consumer arbitration board cannot resolve my complaint, I will consider seeking legal advice from a lawyer to explore any available legal options. I plan to share my experience with others to warn them about the lack of help I received, that's only fair. 

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