Massive Screen Panel on the Samsung 75CU8500 TV Is Unresponsive
a week ago, I bought this sick TV, the 75CU8500 model, with a massive 189-inch screen from the Samsung store at Marmara Forum. when I was buying it, I decided to add on an extra +3 years of warranty, making it a total of 5 years of coverage. The TV got here super fast, and the service guys came by to set it up just a couple days after I bought it. But, like, only five days later, and not even a whole week since we got it, the TV wouldn't even turn on...the screen was showing these weird lines, been trying to reach the service team for the past three days, bugging them to come check out the TV. They kept saying they'd come, but every day passes and they still haven't shown up. It's so annoying, they're like playing games or something, and this whole situation is just not cool for a brand new TV. I've been telling you not to buy this TV, especially since it's a big name like Samsung. I wouldn't recommend it to anyone, and I totally regret adding on the warranty for an extra 3 years because the service experience was just awful. even with the extended warranty, there's like zero response for a TV that's not even a week old. This is like, totally not cool.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Sincerely, Samsung Electronics Turkey
When will you get back to us, approximately after the return period has expired? Is it really this easy to victimize people? You convinced us to buy with a 3+ year warranty and left our grievances unanswered a week after taking our money. Your service centers shamelessly say that they forgot to inform us, what kind of corporate behavior is this, what kind of professionalism? If a company like this cannot train its employees, it would be better for us to turn our backs on technology.
