My ordeal began on October 8th, when my Samsung 75-inch TV's remote control failed. I immediately called customer service, and they assured me that my service request had been registered, with a resolution time of 48 hours. However, when I called again on October 11th, I was told it could take up to a week. I reluctantly agreed and patiently waited. Today was the eighth day, and I called again, only to be told that the service request was still open, but they had no idea when the remote would be sent. When I requested to speak with a supervisor, they promised to contact me within two days. This service experience has completely frustrated me. I spent a significant amount of money on a 70,000 TL TV that isn't even a year old, but the remote isn't working, and I'm stuck in a loop of waiting with no accountability.
Since August 29, I have been trying to get my Samsung QE75Q800TA television repaired after the motherboard was damaged, and a service request was created by the technical team for a replacement part. Despite waiting for more than two weeks, the part never arrived, and later I was told it would no lo...
Samsung's customer service for my 50-inch Smart TV was a total letdown, I mean these products are commonly picked for being durable and quality. After just 3 and a half years, my TV's panel stopped working and they told me it wasn't covered by the warranty anymore. Bummer, right? So get this, Samsu...
On July 17, 2021, I purchased a Samsung 70-inch TV. The TV broke down on July 27, 2023, necessitating a screen replacement at a cost of 21,000 TL. I called Samsung customer service on July 28, 2023, and they have yet to respond. I'm a loyal Samsung customer who has never had a problem like this befo...
In September 2022, I bought a Samsung 65BU8500 TV. Since then, the remote has been giving me trouble every month, and every time, the service center has replaced it. After the third one, I asked for a TV instead and even wrote about it here. When Samsung didn't answer my phone calls last month, I wr...
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