Month-Long Ordeal for a Faulty Samsung Refrigerator Replacement
On August 7th, we had our brand-new Samsung refrigerator installed. We noticed that its contents were melting soon after, so we called the service on August 23rd. When the technician arrived, he stated that the motor was not working properly. They promised to create a replacement request and promised to send us a new refrigerator. But time passed, and we never received that phone call. We've been attempting to contact you since early September. On August 25th, they informed us that the replacement had been approved and that we would hear back within 10 business days. We called after 10 days, and they claimed they had misspoken, saying it would take 15 business days. This pattern has continued for the past 20 business days. When we called after this time, they informed us that they did not have any refrigerators in stock. The replacement department said they would contact us when they had stock, but we have been without a refrigerator for over a month. We've had to toss out many perishable items and rely on daily groceries. This ordeal with Samsung's lack of response in the midst of this scorching heat is excruciating. Our Samsung refrigerator purchase has turned out to be a mistake!
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests regarding our products and services through the contact us section. Sincerely, Samsung Electronics Turkey
The resolution unit called and explained that it is indeed out of stock, and so on and so forth. We've been without a refrigerator for one and a half months, and the cost of eating out has surpassed the price of a refrigerator. No temporary or permanent solution has been offered. It's a shame that a huge company like Samsung doesn't have a single refrigerator in stock.
