I purchased a Samsung Frame TV, expecting high-quality performance from a premium product. Unfortunately, from the moment I set it up, I’ve faced nothing but recurring problems. The most frustrating issue has been the appearance of screen scratches and lines, which reappeared even after a full screen replacement done under warranty.
Now, the warranty has expired, and once again, the same screen issue has returned—which clearly points to a persistent manufacturing defect. After some research, I realized I’m not alone; many other Frame TV owners have reported identical screen problems. This seems to be a common fault, yet Samsung has not acknowledged it or provided a lasting fix.
It’s deeply disappointing to invest in a product that repeatedly fails in the same way, even after a supposed repair. I expected durability and quality, especially at this price point. I demand that Samsung take accountability for this ongoing defect and offer a free replacement or permanent repair, regardless of warranty status. This is not wear and tear—it’s a design flaw, and customers shouldn’t have to pay for it twice.
About 2.5 years ago, I purchased the Samsung Frame 65” TV (model QE65LS03AAUXTK SS66) from Media Markt. It was a premium, feature-packed product that I paid a significant amount for, expecting long-term reliability. But out of nowhere, while watching TV, the screen went completely black—no picture, ...
I’m deeply disappointed in my Samsung QLED TV. After the warranty expired, a thin black line suddenly appeared in the center of the screen. Shortly afterward, a white horizontal line formed at the bottom, and now the entire screen has gone completely black. I bought this TV based on Samsung’s strong...
My Samsung TU8500 series 55-inch television, which I purchased two years ago, broke down shortly after the warranty period expired. When I visited the authorized service center, I was informed that the repair would cost an unreasonably high fee. During my research, I discovered that this television ...
Ever since I purchased my Samsung QLED TV, a white line kept appearing and disappearing on the screen. Upon contact, they diagnosed a faulty mainboard. Despite its recent purchase, I agreed to repair, but even after replacing the mainboard, the issue persisted. They decided for an exchange, only to ...
In September 2020, I bought a Samsung e50tu8000uxtk TV, and in October 2021, I noticed some lines on the screen. I contacted the service center, and the panel was replaced. I began to notice the same lines again in December 2022, but I wasn't sure if it was the same problem. The lines became more vi...
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