I purchased a Samsung Frame 65 TV in January 2023. Around the 8th or 9th month of use, the remote started lagging. When I contacted customer service, they sent a replacement, but that remote also broke down after 5-6 months. I called again, and another remote was sent. However, when the third remote started malfunctioning after just 3-4 days, they finally directed me to technical service. The technician confirmed the remote was faulty and said another one would be sent. When the latest remote started having the same issues after 15-20 days, I contacted Samsung again. This time, they told me my warranty had expired just 15 days prior and vaguely promised to “see if anything could be done.” In total, four remotes failed within two months. They kept delaying me until the warranty expired, making me wait days for each replacement. The so-called “solution team” offered no real help, just empty promises. Now that the warranty is over, even the remote replacements have stopped. If I could go back to the day I bought this TV, I would never purchase it, and I tell everyone about the frustration Samsung has caused me. Even if they call me now, I am certain they won’t offer any real solution.
I bought a Samsung 65Q80B QLED TV, which broke down, and the service team said the motherboard was faulty. Even though I requested a replacement, they repaired it and returned it. Three months later, it broke again with the same motherboard issue. I again asked for a replacement, but they repaired i...
On January 2nd, 2023, I purchased a Samsung 65BU8000 TV. Unfortunately, the remote control has been malfunctioning since day one. Here are the issues I'm experiencing: When I change the channel, it randomly jumps to 15-20 channels ahead. When I press the volume button, it sometimes increases the v...
I bought a Samsung 75q70b model television from Media Markt on March 14, 2023. The installation of the television was completed by the service on March 17, 2023. However, the panel failed just three months later. I called customer service and asked for a service visit. On June 13, 2023, the technici...
In May 2022, I purchased a Samsung 65QN800A 8K 65” TV from 'Vatan Bilgisayar', pushing my budget to the limit because I love watching movies and care deeply about image quality. I used the TV for just 20 months without any issues until a panel failure occurred shortly before the warranty expired. Sa...
About 2.5 years ago, I purchased the Samsung Frame 65” TV (model QE65LS03AAUXTK SS66) from Media Markt. It was a premium, feature-packed product that I paid a significant amount for, expecting long-term reliability. But out of nowhere, while watching TV, the screen went completely black—no picture, ...
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