I bought a Samsung RF85A911AP/TR Bespoke double-door refrigerator from Media Markt on April 13, 2023. The refrigerator was given away as part of a promotional campaign called "Get a Samsung 55" The Frame QLED 4K Smart TV or 11,000 TL Loaded Card as a Gift with Select Samsung Bespoke Series Refrigerator Purchase." I applied for the TV immediately after purchasing the refrigerator, using application number 265***8. On June 7, 2023, I received an SMS confirming my application's approval. According to Samsung's emails, the TV was supposed to be delivered via third-party courier within 45 days. However, the 45-day period has expired, and the TV has yet to be delivered. Customer service representatives who consistently made me wait for at least 40 minutes to an hour during my calls matched Samsung's unprofessional behavior. My conversations with F*** were contradictory, with them promising that the TV was in the queue for delivery, then stating that they couldn't provide queue information, and finally assuring me that it would arrive in August. Despite my requests to expedite the process due to the breach of the 45-day guarantee, I'm still waiting for a response after being told they would consult the campaign department for a solution. To summarize, I've been reduced to begging for my own purchased product.
On February 21, 2025, I purchased a total of four Samsung QE65 model televisions from Media Markt store using two separate invoices. Two of these televisions were promised as a gift along with a campaign package of two cordless upright vacuum cleaners. The products were installed by a Samsung author...
Hello, On March 18, 2024, I purchased a Samsung QE65S90CATXTK, a 65-inch OLED TV, from the Media Markt store. Before buying, during the presentation, it was stated that there was a promotional offer of a loaded card worth ₺6500 that could be used for any purchases. I bought the product, and it was d...
My Samsung refrigerator (Order No: TR250919-14887913), which was delivered to my address on September 9, 2025, had its carton edges opened due to friction while being carried inside the building. The corners of the box were torn, and there were dents and scuff marks on those areas. After receiving t...
I'd like to share my frustrating experience with Media Markt's Samsung department in Antalya, where I took advantage of the TV gift campaign on December 28, 2023, when I bought three appliances. The Samsung agent informed me that the merchandise would arrive within 45 days. My wedding was approachin...
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