My Samsung refrigerator (Order No: TR250919-14887913), which was delivered to my address on September 9, 2025, had its carton edges opened due to friction while being carried inside the building. The corners of the box were torn, and there were dents and scuff marks on those areas. After receiving the product, I couldn’t get installation support for days, so I requested a return. However, despite days passing, I have not received any response. Following the complaint I submitted here last week, I was contacted, but no solution was offered. Even though I call customer service twice every day and leave urgent notes, I receive no callback. Samsung authorized service did not come for installation; instead, they kept postponing the installation date and showed a careless and negligent attitude. No action has been taken regarding the return of my product either. My refrigerator, still in its packaging, has been waiting in the middle of my home for 8 days, and my grievance continues. I urgently request a solution for the return of the refrigerator I purchased for ₺37,894.00 and for my grievance to be resolved. Due to the complete lack of service during this process, I no longer intend to choose or recommend Samsung. I will continue to submit complaints here every day until the return process is completed.
I previously filed a complaint regarding a malfunction in my Samsung refrigerator on September 13, 2023. Unfortunately, the same error occurred twice more after that incident. On December 13, 2023, I initiated another service request due to the recurring issue. The service representative, who arrive...
I purchased a Samsung No Frost refrigerator on March 25, 2025, and just three days later, on March 28, the authorized service team opened the package for installation—only to discover that the fridge was defective right out of the box. Since it was right before Ramadan Bayram, I patiently waited, ex...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
Hello, since September 2, 2023, my Samsung RT46K600S8 refrigerator has been cooling at 12-15 degrees. The service initially replaced some parts, but the freezer then failed. The sensors were then replaced, but the cooling issue persisted. The appliance was removed from my home by the service. I requ...
On June 30th, the long-awaited Samsung refrigerator arrived, but to my dismay, the technical service worker discovered it was damaged upon unboxing. I requested a replacement, and Samsung customer service, which had been ignoring me for 18 days, suggested that I either get a refund now or wait until...
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