At 16:52 on July 23, 2023, I ordered the Samsung AR35 18000 BTU air conditioner from their online store. However, my order has still not been shipped as of today (July 27). The Samsung call center gave contradictory information, claiming it had been dispatched and then claiming it was still being prepared for shipment. I can't get a straight answer about the whereabouts of the product I've already paid for. During my call on July 27, the call center's customer service representative (Mr. H--) dismissed my concerns and relayed my complaint as he pleased, without listening to me. Samsung promised to deliver orders within three days, but they have yet to do so. I demand that my order be shipped immediately and that I receive regular updates on its status. This customer service experience with Samsung has been nothing but frustrating.
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
I purchased a Samsung AR12TXHQASI / SK 12000 air conditioner from a shopping mall on 23/07/2024. I have been calling the number 444 77 11 every day for 10 days and inquiring about service directions for the installation. However, despite being assured that they would contact me, I have yet to receiv...
On June 3, 2024, I purchased an AR35 White AR12TXHQBWK A++ 12000 BTU Inverter Wall Type Air Conditioner from EPATeknoloji on Hepsiburada. The item was shipped promptly, and with HepsiJet XL’s fast delivery, it reached me on June 5. I called Samsung customer service the same day to create a service r...
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