I purchased a 12,000 BTU wall-mounted Split Air Conditioner from a Samsung Turkey seller via GittiGidiyor on December 5, 2021. On July 10, 2023, the air conditioner failed, and I contacted customer service for assistance, but no one returned my call. I called again on July 11 to report the lack of response. They created a new call record and initiated a service request, but my faulty air conditioner hasn't been attended to by any technician since July 10, and I haven't received any follow-up calls. Every time I contact customer service, they simply forward my complaint to their superiors without taking any action. Isn't Samsung Turkey responsible for the products they guarantee? Do we have to go to court to assert our rights? It's been 16 days, and I still don't know what happened to my faulty air conditioner.
I purchased a Samsung air conditioner from Güreller Electronics at Ankara Panora Mall on August 19, 2023. The product was never installed (the boxes remained unopened), and I decided to return it within three business days. Customer service keeps telling me to wait for the return, leaving me in the ...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve be...
On 24.07.2022, I bought a refrigerator from the Samsung dealer in Sanliurfa Piazza Shopping Center. Even though it hadn’t even been 2 years since I bought the refrigerator, my guaranteed product broke down on 25.06.2024. After contacting the necessary parties, it was decided that the refrigerator wo...
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