I purchased a pair of Salomon shoes 5 months ago, and after only a few uses, the inner lining began to tear and wear down. When I sent them in for warranty, I was told it was not a manufacturing defect and was classified as "user error," so they were returned to me without repair.
I find this response unsatisfactory, as the shoes showed signs of damage far too soon for quality footwear. I’m requesting that Salomon reconsider this decision and offer a proper solution for my case.
I purchased a pair of Salomon X Adventure shoes approximately one and a half years ago. From the very beginning, I used them with extreme care—regularly cleaning, airing, and maintaining them properly. After nearly every use, I aired them out, and after a few uses, I cleaned them to extend their lif...
I purchased a pair of Salomon shoes from Boyner about six months ago. I wore them only a few times a week under normal conditions, but after about four months, the inner back part of the shoe started tearing. I took the shoes to the Boyner store twice and requested an inspection both times, but my c...
I bought a pair of Salomon shoes, and despite hardly using them, both heels started tearing within less than two months. I sent them for inspection under warranty, but the request was denied, claiming there was no manufacturing defect. It’s frustrating that Salomon won’t offer a repair or replacemen...
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
I purchased a pair of Salomon shoes from Vault just four months ago, and they have already started tearing at the seams. Despite being advertised as durable and high-quality, the shoes barely lasted two months of actual use, as I only wore them during the winter season. When I contacted customer ser...
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