Salomon Shoes Damaged Internally After Few Uses – Warranty Denied as "User Error"

Salomon Shoes Damaged Internally After Few Uses – Warranty Denied as "User Error"
Mesut
Mesut
Salomon
October 24, 2024 11:41 PM24

I purchased a pair of Salomon shoes 5 months ago, and after only a few uses, the inner lining began to tear and wear down. When I sent them in for warranty, I was told it was not a manufacturing defect and was classified as "user error," so they were returned to me without repair.

I find this response unsatisfactory, as the shoes showed signs of damage far too soon for quality footwear. I’m requesting that Salomon reconsider this decision and offer a proper solution for my case.

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