On August 20, 2023, at 11:30, my spouse (a Romanian citizen) and I purchased round-trip tickets (FR1181) from Bucharest to Venice with Ryanair, departing on 20.08 and returning on 24.08. This morning, when we approached the counter (No. 95) at the airport, we were directed to their supervisor. She bluntly stated that only citizens of the European Schengen region are allowed to pass, disregarding my residence permit and marriage documents, prioritizing the company's rules over the Romanian government-issued residence permit. Despite being married, they treated us differently, resulting in the cancellation of our tickets.
When booking online and making the payment, there was no pop-up or warning on the company's website, even though we entered my passport number and nationality as Turkish (T.C.). Furthermore, despite having our email registered, we received no warning email. To prevent our reservation from being canceled, we had to shell out 600 euros for a last-minute ticket (W4 3161) with Wizz Air.
While both the Romanian and Italian governments had no issues, Ryanair's self-proclaimed status as a rule-setter, creating a position above national laws, is shameful. By enforcing rules and causing last-minute distress, they are pocketing money from passengers they refuse to fly, resulting in numerous grievances.
I had a Ryanair flight from Cluj (Romania) to Dublin on June 9, 2024. Unfortunately, the staff at the check-in counter was highly unfriendly to non-EU citizens and were unaware of the visa requirements for Ireland residents and minors traveling with parents. It was a particularly unpleasant experien...
On June 30, 2023, I purchased a ticket from FlyOne for a flight from Istanbul to Chisinau (online via Ucuzabilet.com). On the day of departure, the FlyOne agency informed me that if I didn't buy a return ticket, I might be sent back across the border. In response, I also purchased a return ticket. H...
On March 21, 2024, at 07:45, we arrived at the airport one hour before our Istanbul-Mugla flight. We went to the area marked 'Domestic Flights' and got in line. An employee directed us to the opposite direction, saying 'This area is for staff only.' We asked another person in that direction, who the...
On 21.03.2024, we arrived at the airport one hour before our scheduled 07:45 Istanbul-Mugla flight. We went to the area marked 'Domestic Flights' and got in line, only to be told by an employee that this area was for staff only and directed us the opposite way. After consulting another employee in t...
I booked a ticket from THY, to fly to Bosnia for 6 days, at the passport control point, the passport expiration date was checked, my ticket was checked and a return ticket was requested, when I said that I did not have a return ticket, I was informed that this was necessary, then they called someone...
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