I had a Ryanair flight from Cluj (Romania) to Dublin on June 9, 2024. Unfortunately, the staff at the check-in counter was highly unfriendly to non-EU citizens and were unaware of the visa requirements for Ireland residents and minors traveling with parents. It was a particularly unpleasant experience for my 9-year-old daughter, who thought she couldn't fly with us due to the staff's interactions. The staff member was unaware of how to check the start vs. expiry date of a Schengen visa and the requirements to travel to Ireland. She even asked unrelated questions, such as whether we had a British visa.
Unfortunately, the same staff member was present before we boarded the plane, and she asked us to leave the queue to check the requirements. I also have complaints about Ryanair for not having the travel information for non-EU citizens and minors in their system, which caused further confusion for the staff. We became really upset and showed her the citizen information website, which she impolitely ignored. After several minutes, she finally let us board the plane, although I know she didn't find any information.
This was the worst flight experience for the whole family!
On August 20, 2023, at 11:30, my spouse (a Romanian citizen) and I purchased round-trip tickets (FR1181) from Bucharest to Venice with Ryanair, departing on 20.08 and returning on 24.08. This morning, when we approached the counter (No. 95) at the airport, we were directed to their supervisor. She b...
On February 29, 2024, our group of five flew from London Stansted to Edinburgh (PNR VPZ1RA) at 22:10 with five additional cabin bags, experiencing no issues. However, on March 1, 2024, during our Edinburgh to Dublin flight (PNR CPL8NH) at 21:20, we were suddenly charged 71.98 GBP for two allegedly n...
On June 28, 2024, I had a flight scheduled for me and my 6-year-old daughter. Our flight was from Istanbul to Dushanbe, Tajikistan. As an international journey, I, being a Tajik citizen, and my daughter, a Turkish citizen, expected no issues. A few months ago, I traveled to Tajikistan with a visa on...
On June 29, 2024, I flew with Ryanair on flight FR3628 from Lisbon to Seville. Despite having the right to a carry-on bag, I was charged €70 for one of my two identical suitcases. The staff treated me poorly during this interaction. One employee informed me that the carry-on bag I paid for would be ...
I am a European Union (EU) citizen, and I recently submitted a short-term (Schengen) visa application on behalf of my wife through VFS Global in Izmir, as we planned to travel together to the Netherlands. Since I, an EU citizen, would be accompanying her, the application was submitted under the stat...
Comments