Rowenta Silence Force Cyclonic Vacuum Started Turning Off After Three Weeks

I am writing regarding a serious issue with my Rowenta Silence Force Cyclonic RO7691 EA 4A+ 550W vacuum cleaner, which I purchased with great enthusiasm from the Teknotrend store on Hepsiburada on March 20, 2026.

I received the vacuum on March 24, 2026 and started using it the same day. During the first three weeks, I was very satisfied with its performance. I specifically chose this model because of its reputation for quiet operation and high energy efficiency.

Unfortunately, my satisfaction was short-lived. On April 19, 2026, while carrying out routine household cleaning, the vacuum suddenly began turning itself off and then switching back on about a second later. Since that day, the same problem has occurred every time I attempt to use it.

Because the vacuum repeatedly powers off and on during operation, it has become impossible to clean properly. In addition to making the product unusable, I am concerned that this repeated electrical interruption could indicate a more serious fault and may even pose a safety risk.

I find it unacceptable that a premium vacuum cleaner, used only a handful of times and less than one month old, has developed such a significant defect.

My Hepsiburada order number is 245812697, and my invoice number is TR2026000001584. I have all of the relevant purchase documents in digital form and can provide them for warranty inspection if required.

At this stage, I have not yet contacted either the seller or the authorized service center because I wanted to formally document my complaint first.

As the product is fully covered by the manufacturer's warranty, I respectfully request that it be examined as soon as possible by an authorized Rowenta service center.

Given that the defect appeared in less than four weeks of normal use, my primary request is that the vacuum cleaner be replaced with a brand-new, defect-free unit. If a replacement is not considered possible, I request that the product be repaired under warranty to a fully functional condition or, if appropriate, that a full refund be issued.

I purchased this vacuum expecting a high-quality appliance that would provide reliable service for many years—not a product that would fail after only three weeks of normal household use.

This issue has disrupted my daily routine and significantly reduced my confidence in the Rowenta brand. I kindly request that my complaint be handled promptly, that I be kept informed throughout the process, and that a fair and customer-focused solution be provided as soon as possible.