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Disappointed with Rowenta Xpert 3.60 Vacuum - Short Lifespan, Battery Issues

Disappointed with Rowenta Xpert 3.60 Vacuum - Short Lifespan, Battery Issues
February 21, 2024 2:17 PM174

I am not at all satisfied with the Rowenta Xpert 3.60 rechargeable stick vacuum cleaner. I used it little because it was in my robot vacuum cleaner. This vacuum cleaner, which I bought three years ago, lost its suction power at the end of the first year. The vacuum cleaner I have now has expired after its two-year warranty period; the rotating part inside the sweeping apparatus broke down, and for the last 4-5 months, its charge was only enough to vacuum one room. Now, as soon as you start it up, the charge indicator lights go off, and the power runs out; it doesn't have any traction anyway, so it became garbage. If anyone is thinking of buying this product by trusting Rowenta quality, don't be disappointed like me. If I had known that the life of the vacuum cleaner was about one and a half years, I would never have bought it. I wasted my money. I used it efficiently for 6 months, and then there is always a problem. Because of this situation, I am thinking of buying a new vacuum cleaner. I am sharing this complaint to give an idea to those who are considering buying it. Rowenta needs to refund the money to everyone who bought this vacuum cleaner. In the past, when you mentioned vacuum cleaners, Rowenta came to mind. I was very surprised. I wonder what happened? Is this brand sold? Is it produced in China? What is the reason for this poor quality?

February 21, 2024 2:24 PM (6 minutes after complaint)

Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow-up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you through the Groupe SEB Customer Communication Center. Sincerely, Groupe SEB Customer Communication Center Call Center

March 8, 2024 4:30 PM

Dear Customer, As Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the Şikayetvar.com website. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center

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