On March 29, 2025 (around 14:15), the queue at the checkout was long because there was only one employee working at your Rossmann Türkiye Istanbul Erenköy Street store. I left your store because I didn’t want to wait, but since I couldn’t find anyone to ask me about the products on the shelves beforehand, I couldn’t get answers to my needs anyway. For this reason, customers in the checkout queue were asking the cashier instead of the shelf area, which was preventing the queue from moving forward. It was also very ironic that when I called the customer representative, he couldn’t find the store name despite me giving him the information on Şemsettin Günaltay Street. My learning from my mobile phone after I hung up is another amateurishness on your part. Leaving the store so unattended on the eve of the holiday, when people are supposed to be buying gifts, basic needs and meeting their pre-holiday needs, shows that satisfaction is not given the slightest importance.
On June 7, 2025, I had an appalling experience at the Rossmann branch in Mersin Forum AVM, Turkey. I was mistreated by the store manager (who refused to give her surname) and other staff who acted unprofessionally and arbitrarily. The power went out only in their store, and instead of handling it ca...
On July 9, 2024, I made a number of purchases through the Rossmann store's online store. All of the items I bought were detailed in the e-Archive Invo...
Hello. I wish I could write a letter expressing my satisfaction, as I used to love Rossmann. On July 20, 2023, around 1:00 PM, I was shopping at the Rossmann store in Çankaya Alsancak, İzmir, across from the bakery. There was a crowd at the cashier's. The cashier asked the lady in front of me if she...
On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...
I placed order number RSO101465870 on the Rossman Turkey website on November 16, 2025. When I checked the website today, I realized that the order had been delivered to another recipient. I contacted the shipping company, and they informed me that our order had been returned to Rossman. I then calle...
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