I can't verify my Roblox account! What am I doing wrong?

If you're having trouble verifying your Roblox account, there are a few things to consider:

To begin, ensure that you are at least 13 years old and have a government-issued ID for account verification. Make sure you have a valid and unexpired government-issued photo ID, such as a driver's license, passport, or residency card, with a clear and unobstructed photo.

Technical problems may also impede the verification process. Confirm that Roblox has permission to access your device's camera, as this is required to capture an image of your ID for verification. Furthermore, make sure you have a strong and stable internet connection, as connectivity issues can disrupt verification.

To troubleshoot, check your age and ID validity, grant Roblox camera access in your device's privacy settings, and make sure you have a reliable internet connection. If the problem persists, consider performing verification on a different device to see if the problem is device-specific.

We're eager to hear your thoughts—share them with us in the comments.